Refund and Return Policy

At Callzers, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which returns, exchanges, and refunds may be requested for purchases made through our website.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order, provided that the product is unused, in its original condition, and includes its original packaging and accessories.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such exclusions will be communicated where required by law.

2. Refund Eligibility

Refunds may be considered in the following circumstances:

• You received a damaged or defective product.

• You received an incorrect item.

• Your order was cancelled before shipment and the payment had already been processed.

• Your returned product meets our return requirements and the return is approved.

Refunds are subject to inspection and approval. Products that do not meet the applicable return conditions may not qualify for a refund, except where required by law.

3. How to Request a Return or Refund

To initiate a return or refund request, contact our customer support team and provide:

• Your name and contact information.

• Your order number.

• The reason for your request.

• Photos or other supporting evidence, if applicable.

Please wait for confirmation and return instructions before shipping any product back to us.

4. Refund Processing

Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method whenever possible. Processing times depend on your payment provider or financial institution.

5. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to discuss an exchange or replacement, subject to product availability and applicable law.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have already been shipped or processed may not be eligible for cancellation and may instead be subject to our return procedure.

7. Return Shipping Costs

Customers may be responsible for return shipping costs for eligible returns due to a change of mind. If an item arrives damaged, defective, or incorrect, please contact us for assistance with the return arrangements.

8. Policy Exceptions

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws. Where required by law, those rights will take precedence over any conflicting provision in this policy.

9. Contact Us

For questions about returns, exchanges, or refunds, please contact Callzers through our website’s contact page or at our designated customer support email address.

We appreciate your trust in Callzers and thank you for shopping with us.